The soft skills we normally learn as children or pick up along the way can change the course of history.

How a person communicates, how one reacts to criticism or in a situation of conflict-can have great consequences. Leaders are skilled in two areas: managing their own lives and managing their relationships with other people. Just as we need to learn and practice football, netball or basketball skills, so we have to practice our life-skills.

One of my golden rules is: “never…